Support
Common questions from customers, businesses, and service teams — and a direct line to our team.
Payouts are aggregated on your dashboard. Tips + service fees + resale value are all tracked automatically.
Service fees auto-adjust for stairs, basements, and heavy items. If the situation on site changes materially, contact the requester via the phone number on the job detail page and log a note.
Open the route, tap the stop, and choose 'Skip with reason'. Dispatch will re-assign it. Never cancel the whole route without contacting support first.
Use the Contact Support form on this page and include the Job ID. Support responds within one business day.
Filing on behalf of your account — the fields below adapt to your role so we get the right context.
Other channels